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It assures that you always get the best price available when you book directly with Savoy Seychelles Resort & Spa via Savoy.sc.
*Matching the requirements for a lower price
An eligible lower price for a Best Guarantee Request must meet the following requirements: apply to a similar room category (room type, size, bed, view, location), similar dates and booking period, the same number of guests and the same booking conditions (payment and cancellation terms). There are certain types of prices that do not meet the criteria of ‘eligible lower price’. For example, these are prices from closed booking sources such as corporate rates, group rates, event rates, rates valid only for loyalty program members or subscribers whose access requires a login and password, rates with different cancellation and refund terms or rates that include additional services; offers valid with a discount voucher or promotion code; package rates that include accommodation and flights, car rental, etc.; rates of sites that do not disclose on Prices of sites Amoma, Ctrip/Trip, Zenhotels/Ostrovok or accommodation by internal loyalty coupons after login and password entry for Agoda, Expedia, Hotels.com also do not meet the criteria of ‘eligible lower price’.
Request Submission:
Please send the details of the reservation made at Savoy.sc using the form on the website, or email rsvn@savoy.sc. Provide the number of the reservation made on the third-party resource where you received a lower price than on the hotel website, and attach a voucher with the reservation made on the Third-Party resource at a lower price. Please send a link (website address) to the third-party resource where the booking was made at a lower price than the direct booking. Requests that are improperly completed or contain invalid or incomplete Requests will not be considered. The Best Price Guarantee request must be submitted within 24 hours of making a reservation at savoy.sc and at least 48 hours prior to the check-in date. A Best Price Guarantee request without a reservation made on the Third Party's website will not be considered.
Request Handling:
Once the Best Price Guarantee Request has been confirmed, we will send you an email with the booking confirmation number and the adjusted price. If the booking has been prepaid, you will need to contact the Third Party Reservation Provider and request a cancellation and a refund. The hotel, for its part, in case of an approved Best Price Guarantee request, will confirm to the Third Party Provider a free cancellation of the reservation. If the submitted Best Price Guarantee request does not comply with the terms of the Best Price Guarantee offer, we will send you an e-mail rejecting the price adjustment.
Currency and price difference:
If the rate found on a Third Party Reservation Channel is given in a currency different from the rate booked at Savoy.sc, the hotel customer service will convert this rate into the currency of the country in which the hotel is located.
Price differences due to fluctuations, rounded figures or related to differences in the currency’s exchange rate will not be taken into account. The Best Rate Guarantee will be applicable if the price difference is at least 5% or 5 euros of the total stay.
Liability:
Savoy Seychelles Resort & Spa declines any liability regarding any expenses that may arise from cancelling a reservation, for all reservations made on any Third Party Reservation Channel.
Savoy Seychelles Resort & Spa reserves the right to modify or terminate this Best Price Guarantee and these terms and conditions at any time, without prior notice.
Please send a booking number of the lower-priced reservation you made on the Third Party site and the address of the site where the reservation was made. Please include a voucher confirming your lower-priced Third Party reservation. Please note that inappropriate requests will not be considered. Please contact us at rsvn@savoy.sc with any questions
